Terms of Service

Last updated: September 5, 2026

Overview

This online store is operated by 21 Doors and is powered by Shopify. By visiting the store or placing an order, you agree to these Terms of Service and the policies linked on the store.

Online store terms

You must be legally able to enter into a purchase contract in your jurisdiction. You may not use the store or its products for unlawful or unauthorized purposes, interfere with the store's operation, or attempt to compromise its security.

Product information

We aim to present product descriptions, colours, dimensions, images, availability, and pricing accurately. Colours can vary between screens, and minor differences in handmade or decorated pieces may occur. We may correct errors and update information when necessary.

Orders and acceptance

An order confirmation acknowledges that we received your order; it does not guarantee acceptance. We may cancel or limit an order when a product is unavailable, payment cannot be authorized, an obvious pricing error occurred, or fraud is suspected. If payment has already been captured for a cancelled order, it will be refunded.

Prices and payment

Prices are displayed in the currency shown on the store. Taxes, shipping charges, duties, and discounts are calculated where applicable and displayed at checkout before payment. Customers are responsible for supplying accurate billing and payment information.

Promotions

Discounts and free-shipping offers are subject to the conditions shown with the offer and at checkout. Promotions may be changed or withdrawn where permitted by law and cannot be applied retroactively unless stated otherwise.

Shipping and returns

Shipping estimates, tracking, delays, returns, and refunds are governed by the Shipping and Refund Policy pages published on this store.

Intellectual property

Store content, branding, graphics, text, and original product presentation may not be copied, reproduced, or commercially exploited without permission, except where permitted by law.

Third-party services

The store may rely on third parties, including Shopify, payment providers, and delivery carriers. Their own terms and privacy practices may apply when customers use those services.

Disclaimer and liability

To the maximum extent permitted by law, 21 Doors is not responsible for indirect or consequential loss arising from use of the store or products. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

Changes

We may update these terms by publishing a revised version on this page. The version in effect when an order is placed applies to that order unless applicable law requires otherwise.

Governing terms

These terms are governed by the laws applicable to the merchant's place of establishment, without limiting mandatory protections available to consumers in their country or region.

Contact

Questions about these terms can be sent through the Contact page.