Refund Policy

Last updated: September 5, 2026

Returns

We accept eligible return requests made within 30 days after delivery. To begin a return, contact 21 Doors through our Contact page and include your order number.

Eligibility

Returned calendars must be unused, in their original packaging, and have all numbered doors unopened. Items returned without first requesting a return may not be accepted. Opened calendars are not eligible for a change-of-mind return.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If the product is damaged, defective, incorrect, or a calendar door is empty, contact us promptly with the order number and clear photos. After review, we will arrange an appropriate replacement or refund.

Return shipping

The customer is responsible for return postage for change-of-mind returns. When an item is confirmed to be damaged, defective, or incorrect, 21 Doors will provide return instructions and cover reasonable return costs where required.

Refunds

We will notify you after the return has been received and inspected. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to process and display the refund.

Order changes and cancellations

Contact us as soon as possible if an order needs to be changed or cancelled. We cannot guarantee changes or cancellation after processing has started or the order has been dispatched.

Consumer rights

Nothing in this policy excludes or limits any mandatory consumer rights that apply in the customer's country or region.