Returns

30-day returns

You may request a return within 30 days after delivery by contacting us through the Contact page.

Return conditions

The calendar must be unused, in its original packaging, and have all numbered doors unopened. Please include the order number when requesting a return. Opened calendars cannot be returned for a change of mind, but defective, damaged, incorrect, or incomplete orders remain eligible for review.

Damaged or incorrect orders

Inspect the order after delivery. If an item is damaged, incorrect, or a calendar door is empty, contact us promptly with the order number and clear photos so we can arrange a suitable replacement or refund.

Return shipping

Customers are responsible for return postage for change-of-mind returns. If the product is confirmed to be damaged, defective, or incorrect, 21 Doors will provide the appropriate return instructions and cover reasonable return costs where required.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected. Payment providers may require additional time to display the refund.

This policy does not limit any mandatory consumer rights that apply to your purchase.